Refund Policy

Last Updated: 07 January 2026

At PRIME BASKET (SMC-PRIVATE) LIMITED, we strive to provide a seamless experience for all your digital gaming needs. Because we deal primarily in digital goods and instant top-up services, our refund policy is designed to be fair while protecting the nature of digital transactions.

1. Digital Products & In-Game Currency

Due to the nature of digital codes and direct account top-ups (such as Apex Coins), once a product has been delivered or an account has been credited, the transaction is considered final.

Non-Refundable: We cannot offer refunds if you change your mind, purchased the wrong amount, or no longer want the items after the code has been sent or the top-up is complete.
Account Issues: We are not responsible for refunds if your gaming account is banned, suspended, or restricted by the game developer (e.g., EA/Respawn) after a successful delivery of coins.

2. Refund Eligibility

Refunds may be granted in genuine and valid cases, including:

Non-Delivery: If you have paid but did not receive your digital code or top-up within 24 hours (and the delay is not due to pending identity verification).
Duplicate Payments: If you were accidentally charged twice for the same order due to a technical error on our website.
Invalid Codes: If a digital code provided by us is proven to be invalid or "already redeemed" at the exact time of issuance (subject to verification with our suppliers).

3. Non-Refundable Cases

Refunds will not be issued for:

User Error: Providing the wrong Player ID, Email, or Region for a top-up.
Change of Mind: Deciding you no longer want the coins after the order is processed.
Performance/Game Changes: Dissatisfaction with game updates, price changes by the developer, or the removal of items from the game store.
Third-Party Fees: Any bank charges or currency conversion fees deducted by your financial institution during the payment process.

4. E-Commerce & Physical Products

If you purchase physical gaming merchandise or accessories through our store:

Eligible for Return/Refund: If the product is received damaged, defective, or if the wrong item was delivered. Requests must be made within 7 days of delivery.
Not Eligible: Items damaged due to misuse, items with missing packaging, or "Change of Mind" returns for opened products.

5. How to Request a Refund

To request a review of your transaction, please contact us at primebasket3@gmail.com with the following:

Your Full Name and Order Number.
Proof of Payment (Screenshot of bank transfer or receipt).
A detailed explanation and evidence (e.g., screenshots of the error).

Processing Time: Approved refunds are typically processed within 7–14 business days via the original payment method or an agreed-upon alternative (like EasyPaisa/JazzCash).

6. Final Decision

All refund decisions are made at the sole discretion of PRIME BASKET (SMC-PRIVATE) LIMITED after a thorough manual review of the order logs and payment status.

Contact Us

Company: PRIME BASKET (SMC-PRIVATE) LIMITED
Email: primebasket3@gmail.com
Phone/WhatsApp: 0306-5903260
Address: Office 11, SA IT Mall, Saidpur Road, Rawalpindi